Drive for achievement
o Defined as: The individual grasps opportunities to achieve
and exceed
o their business and personal objectives;
o success is a great motivator for them;
o desires to perform tasks to the highest standards; is
generally
o positive and enthusiastic at all times;
o does not suffer too greatly by setbacks
o and is tenacious
o is resourceful and self-driven;
o can accept change and is flexible;
o has a high level of energy; leads by example.
Strategic thinking
o Defined as:
o The individual can think about their industry/sector as a whole;
o can identify threats and opportunities to the organisation;
o can monitor the progress of short- and longer-term projects;
o can manage
o multiple priorities;
o understands the link between departmental and
o organisational objectives;
o recognises the interaction between people and
o technical issues in achieving objectives.
Relationship building
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o Defined as:
o The individual puts effort over a sustained period of time in
o building influential relationships;
o puts effort into building both external
o and internal relationships;
o understands the importance of good business
o relationships;
o demonstrates proactivity in utilising the expertise of
others;
o works with others to formulate solutions;
o builds on friendships and
o actively networks.
Commercial awareness
o Defined as:
o The individual understands how organisations work; can
o apply commercial and financial principles;
o demonstrates an active
o interest in the financial performance of the organisation in
terms of
o profit and loss, cash-flow, added value, routes to market,
o competitiveness, etc.
Leadership of change
o Defined as: The individual works with others to implement
change;
o helps
o to clarify and avoid ambiguity;
o willingly accepts change;
o takes
o responsibility for driving things forward
o can identify and initiate change;
o understands the interconnectivity of departments and how
change
o affects others.
Leadership skills
o Defined as: The individual demonstrates an ability to share a
sense of
o vision and common purpose;
o has respect of others through words and
o deeds;
o inspires loyalty and commitment;
o has an adaptable leadership
o style depending on individuals and circumstances;
o can create and build
o teams;
o is inspirational and enthusiastic;
o demonstrates empathy;
o can
o transform strategic objectives into firm actions.
Continuous improvement
o Defined as: The individual demonstrates the ability to
identify the actions
o needed to make things happen in a quality-oriented way;
o can ensure
o these actions are carried out;
o seizes opportunities to make improvements;
o establishes conditions to ensure continuous improvement;
o can plan and
o organise tasks;
o can challenge the status quo.
Customer awareness
o Defined as: The individual can demonstrate an ability to meet
and exceed
o customer expectations;
o recognises the prime importance of the customer;
o can anticipate future customer needs;
o goes the extra mile for the
o customer;
o takes responsibility for developing long-term relationships
o with customers;
o forges partnerships that contribute to future growth
o opportunities for both customer and own organisation.
Decision-making skills and judgement
o Defined as: The individual can demonstrate a readiness to
make
o high-quality decisions based on the information to hand using
logic and
o analytical skills;
o breaks complex issues into component parts;
o considers
o the outcomes of varying courses of action;
o can draw reliable conclusions
o from disparate and often conflicting sources of data;
o can make sound
o decisions in a timely manner;
o is able to make decisions with an
o awareness of the political climate internally.
Influencing skills
o Defined as: The individual demonstrates competence in
convincing
o others or impresses them in such a way as to gain acceptance,
o agreement
o or behaviour change;
o sets a positive example by modelling behaviour;
o has
o excellent listening, oral and written communication skills;
o has the ability
o to influence peers, subordinates and superiors and key
decision-makers;
o can influence at tactical and strategic levels.
Development of self and others
o Defined as: The individual demonstrates an interest in the
development
o of others as well as himself;
o seeks out opportunities to learn new skills;
o encourages others in their development;
o accepts coaching and
o mentoring responsibilities;
o monitors own and others’ skill levels;
o keeps
o abreast of development in their chosen field.
Teamworking skills
o Defined as: The individual demonstrates an ability to work
cooperatively
o and productively with others;
o copies the teamworking styles of others;
o looks for opportunities to work in ad-hoc and established
teams;
o understands how to set and monitor team objectives and goals;
o recognises the differing skill sets of individuals and the
need for a mix
o within teams.
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